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Sector · Telecommunications

Telecommunications in SAP: one bill, many services and an invoice that changed model

A carrier charges for access, subscription, usage and add-on services on the same bill, for millions of customers in many states (UF in Brazilian tax terms). The invoice moved from models 21 and 22 to the NFCom (Brazil's electronic invoice for communication services), and the state tax on communication (ICMS, Brazil's state value-added tax) now sits beside the service tax (ISS) and the shift to IBS and CBS, the new consumption taxes from the tax reform.

The sector's rules are set in agreements, adjustments and complementary laws, and the SAP design starts from them. DFSpro designs the SAP setup and proves that it follows the rule. The tax decision belongs to the client.

Versão em português
The short answer

What changes for a carrier, in four areas

The direct answer

Large-scale telecom billing has to reach SAP, the NFCom, the ICMS Agreement 115/03 files and the EFD (the state tax ledger file) with the same totals. When one of these paths closes with a different value, the gap shows up in the state audit, not in operations.

To start the conversation: if you take one bill from any month, can you say, in minutes, which invoice, which file and which ledger line each charge ended up in?

The short answer: if you can, governance is working. If the answer depends on a spreadsheet kept by one person, the first step is to measure the gap between billing, the invoice and the ledger entries in a closed period.

Note: from the NFSC and NFST to the NFCom

SINIEF Adjustment 07/22 created the NFCom, model 62, which replaces models 21 and 22 and must contain all charges to the customer. The deadline for mandatory use depends on each state's special regime.

ICMS: a broad base and dedicated files

ICMS Agreement 69/98 puts into the communication ICMS base what is charged for access, activation, subscription and usage. Agreement 115/03 governs the digital billing files.

ISS: the border with added-value services

Data and software services are on the LC 116 list, sub-items 1.03 and 1.05. Which side each carrier product falls on is the client's decision.

Reform: IBS and CBS on the bill

LC 214/2025 has its own place-of-operation rule for services over cables, wires and fibers, a refund at billing, and no Selective Tax on telecom.

The electronic document has its own page: NF-e, CT-e, NFCom and other documents in SAP.

Index

Choose the entry point for your role

Four entries, one per role, straight to the block that answers your question.

01Tax and finance

Which taxes weigh on a carrier and where the legal basis for each one is.

Go to the section

02IT and SAP integrator

Where the system usually breaks.

Go to the section

03Management and decisions

Where a carrier's process becomes a project, and how DFSpro takes part.

Go to the section

04Bill and NFCom

What SINIEF Adjustment 07/22 asks of the carrier on the communication invoice.

Go to the section
Direct links
Sector tax map

Which taxes weigh, and where the legal basis

Only what was opened in an official source on 23/10/2026 appears as a rule. Rates by state were not transcribed.

Tax or regimeThe rule that hits the sector mostLegal basis read and status
ICMS, tax baseThe base includes amounts charged for access, joining, activation, enablement, availability, subscription and usage, plus supplementary services and added facilities, whatever they are called.ICMS Agreement 69/98, clause 1. In force. Paraná, Rio Grande do Norte and Santa Catarina are outside the rule (Agreement 229/17, since 26/12/2017)
ICMS, tax documentThe NFCom, model 62, is the document for taxpayers that provide communication and telecommunication services, in place of the NFSC (21) and the NFST (22).SINIEF Adjustment 07/22, clause 1. In force, last changed by Adjustment 39/26
ICMS, billing filesSingle-copy documents in an electronic system, with four files per model and series, a digital coding key and delivery to the state.ICMS Agreement 115/03, clauses 2, 4, 5 and 6. In force, with changes up to Agreement 157/23
ICMS, special regime for the providerStates may grant a regime with one registered establishment per state, centralized bookkeeping and payment, and an auxiliary ledger per state.ICMS Agreement 126/98, clauses 1 to 3. In force as worded by Agreement 175/24 (since 12/12/2024)
ISSThe list attached to LC 116 includes data processing, storage and hosting (1.03) and software licensing (1.05).LC 116/2003, service list. In force
IBS and CBSThe taxable event is the earlier of the due date of the installment and payment in continuing operations, and the place of operation is the terminal for services over cables, wires and fibers.LC 214/2025, arts. 9, § 3, and 11, IX. In force, text updated up to LC 227/2026
Selective TaxIt does not apply to telecommunications operations.LC 214/2025, art. 413, II. In force
Where the sector struggles

The eight areas where a carrier loses tax control

Areas that show up most often in telecom carriers.

Side spreadsheet

The tax base adjustment by charge type lives in a spreadsheet outside SAP, and only the person who keeps it knows why a value changed.

Law updates

Agreements and SINIEF adjustments change often, and each state has its own deadline and regime. Without a reading routine, the setup goes stale without warning.

Integration

Billing leaves a rating system and reaches SAP in summary form. When the summary loses its link to the invoice, reconciliation becomes manual work.

Deadlines

The monthly file, invoices in contingency, cancellation in a short window and the accounting close compete for the same calendar.

Audit

The tax authority asks for the Agreement 115/03 file of an old period, and the company must reproduce it exactly as delivered.

Support

The rule lives in the heads of a few people, and when one of them leaves, a setting is left without an owner.

Cost of error

Volume turns a small gap per bill into a large gap in the month, and rework drains the tax team.

Tax reform

The bill must carry IBS and CBS without breaking the ICMS and ISS that keep running side by side during the transition.

NFCom

What SINIEF Adjustment 07/22 asks of the carrier

What the adjustment and its changes require from anyone who bills in volume.

Who issues it and what it contains

ICMS taxpayers that provide communication and telecommunication services. The invoice replaces models 21 and 22 and must contain all charges to the customer (clause 1, § 2).

Registration and coexistence

The taxpayer must be registered in the state of registration. Until use becomes mandatory, models 21 and 22 may be issued in parallel (clause 2).

Layout and authorization

XML signed with an ICP-Brasil certificate, numbering from 1 to 999,999,999 per establishment and series, and validity only after authorization of use (clauses 3, 4 and 6).

Contingency and cancellation

On a technical failure, the file is transmitted by the next business day, with the contingency notice on the DANFE-COM (the printed invoice view). Cancellation is allowed up to 120 hours after the last day of the month of authorization (clauses 11, 12 and 15).

Joint billing and prepaid

The adjustment covers centralized and joint billing (clauses 18 and 19), prepaid service (clause 16) and debit reversal (clause 17).

Bookkeeping

Clause 19-A bars booking an NFCom that contains only items without a Tax Situation Code (CST). Authorization does not validate the tax data (clauses 3, 4 and 6). Once authorized, the invoice cannot be changed and a correction letter is not allowed (clause 9, § 1).

Deadline for mandatory use

Clause 1, § 3 sets November 1, 2025. Paragraphs 5 to 7 allow postponement by special regime, with minimum issuance percentages, and § 7, as worded by Adjustment 39/26, sets a deadline up to January 1, 2027, for ICMS only. What applies to each CNPJ (the Brazilian company tax ID) depends on the regime granted by the state, and this is checked in the diagnostic.

The path of the XML to the ledger is covered in electronic tax documents.

Communication ICMS

Base, files and special regime: three texts that add up

What each agreement says, in the words of the person who sets up the system.

TextWhat it saysWhat SAP must carry
ICMS Agreement 69/98The communication ICMS base includes access, joining, activation, enablement, availability, subscription and usage, and supplementary services, regardless of the name.A charge type with its own tax treatment, not a single service line.
ICMS Agreement 115/03Governs issuance, bookkeeping, keeping and reporting of single-copy documents in an electronic system, for communication providers and energy suppliers.The totals of the invoice, the file and the ledger with the same key and the same period.
ICMS Agreement 126/98Authorizes a special regime with one registered establishment per state, centralized bookkeeping and payment, and an auxiliary ledger per state.Accounts by state and the ability to split billing by state when the state asks.

What Agreement 115/03 requires in practice

Four files

Document master, document item, recipient registration data, and identification and control, per model and series (clause 4).

Coding key

Calculated by a dedicated program, using invoice data such as number, total value, ICMS base and amount, and issue date (clause 2, sole paragraph).

Recording deadline

The first copy goes to non-rewritable electronic media by the 5th day of the month after the assessment period (clause 2, II).

Delivery to the state

By the last day of the following month, if the requirement is monthly, or within 5 days after a specific notice (clause 6, I).

Client decision

How each agreement applies depends on state law, which changes from one state to another. The choice of thesis on what goes into the base stays with the client and its legal team.

ISS and added value

The border between communication and data services

ICMS reaches the paid provision of communication services, and ISS reaches the services on the list attached to LC 116.

What the LC 116 list includes

Sub-item 1.03 covers processing, storage or hosting of data, text, images, videos, web pages, applications and information systems. Sub-item 1.05 covers licensing or assignment of the right to use computer programs.

Why this matters for the carrier

Bundles combine access, apps, storage and content. Each component may fall under a different tax, and SAP must separate what the client's decision separated.

Client decision

Classifying each product as communication or as a data service is a tax thesis, and it belongs to the client with its legal team. DFSpro designs the product master and the tax rule, and proves in SAP that the decision was applied.

See also the ICMS law and agreements.

Tax reform

LC 214/2025 and telecommunications

LC 214 text updated up to LC 227, of January 13, 2026.

PointWhat the text saysArticle
Continuing taxable eventIn a continuous service, the taxable event arises on the earlier of two dates: the due date of each installment of the consideration or the date of payment.Art. 9, § 3
Place of operationFor fixed telephony and other communications over cables, wires, fibers and similar means, the place of operation is where the terminal is installed.Art. 11, IX
Refund to low-income consumersIn telecommunications supply operations, the refund percentage is 100% for CBS and 20% for IBS. The refund is given at the time of billing.Arts. 116 and 118, I
Selective TaxIt does not apply to telecommunications operations.Art. 413, II
Rates and regulations

Effective rates and later regulations depend on the publication of each act and are followed in the AMS Fiscal.

To prepare your system, see Tax Reform CBS and IBS in SAP.

Scenarios

Three situations that the diagnostic finds

Typical scenarios described by DFSpro. They are not client cases.

The bill that does not close with the invoice

Billing summarizes charges by type, and the NFCom shows them in detail. The total matches, but the breakdown by charge type does not, and the ICMS base is left unexplained.

The old file that must be rebuilt

The state asks for the Agreement 115/03 file of a past period. The setup has changed since then, and reproducing the original file requires the version of the rule from that date.

The special regime that changes the routine

The company has one registered establishment per state and an auxiliary ledger. When the state changes the regime, the chart of accounts and centralized payment must follow.

What breaks in SAP

Where the system usually breaks

Points that show up when volume grows and the rule changes.

Charge type master

Without a tax code per charge type, the ICMS base cannot be explained.

High-volume issuance

The NFCom at millions of documents needs a queue, authorization returns and rejection handling that do not block billing.

Contingency

A document issued in contingency and later authorized must return to the ledger without being duplicated.

Bookkeeping by state

The auxiliary ledger by state depends on accounts and cost centers that the standard chart does not always separate.

Obligations and bookkeeping

What the tax authority receives and where each number comes from

Deliveries tied to the sector.

ObligationWhat it isBasis
Billing filesFour files per model and series, with a delivery receipt that carries the volume keys. A key mismatch gives 5 days for a new delivery.ICMS Agreement 115/03, clauses 4 and 6
Summary bookkeepingA summary in the outgoing ledger, with the volume key.ICMS Agreement 115/03, clause 5
NFCom bookkeepingAn invoice with only items without a CST is barred.SINIEF Adjustment 07/22, clause 19-A
CancellationUp to 120 hours after the last day of the month of authorization.SINIEF Adjustment 07/22, clause 15

The EFD ICMS/IPI consolidates the bookkeeping: see SPED Fiscal in SAP and the tax calendar.

Where DFSpro solves it

What DFSpro solves at a carrier

Six points where a carrier's SAP usually stalls, and what changes when the design arrives ready and proven.

Deadline

Each state, a different NFCom deadline

SINIEF Adjustment 07/22 set November 1, 2025, but each state could postpone by special regime, now up to January 1, 2027 for ICMS (clause 1, §§ 5 and 7). In a group with several CNPJs, the date changes from state to state. DFSpro finds out, by CNPJ, the regime granted and how much of the volume already leaves in model 62.

Reform

The invoice that already speaks IBS and CBS

The postponement keeps the duty to report IBS and CBS on the NFCom, while ICMS and ISS stay alive on the same bill. DFSpro designs the calculation of all three and proves, by scenario, that the invoice and the ledger close.

Bookkeeping

An item without a CST blocks the invoice

Clause 19-A bars booking an NFCom whose items are all without a CST. With millions of invoices, one charge type without a tax code is enough to jam the ledger. DFSpro fixes the charge type master before the volume arrives.

Contributions

Fust, Funttel and Fistel off the radar

Besides ICMS and ISS, the carrier pays 1% Fust on gross operating revenue from telecommunications (Law 9.998/2000, art. 6, IV) and 0.5% Funttel on gross revenue (Law 10.052/2000, art. 4, III), each with the exclusions set by law, plus the Fistel fees. DFSpro builds the base from the ledger and the invoice, without depending on a spreadsheet.

PIS and Cofins

Different regimes inside the same CNPJ

Revenue from telecommunications services stays under the earlier legislation, outside the non-cumulative regime (Laws 10.637/2002 and 10.833/2003, item VIII of articles 8 and 10). If the CNPJ has other revenue, SAP must separate the regime of each one. DFSpro sets up the rule by revenue type; the classification is the client's.

Inspection

The old file the tax authority asks for

Agreement 115/03 keeps four files per model and series, and an old period calls for the rule of that time. With setup versioned by date and followed in the AMS Fiscal, reproducing the file stops being a research task.

Sources: SINIEF Adjustment 07/22 and ICMS Agreement 115/03 (Confaz); Laws 9.998/2000, 10.052/2000, 10.637/2002 and 10.833/2003 (Planalto).. The tax thesis always belongs to the client.

Request the Tax Diagnostic

Sector situations

Where a carrier's process becomes a project

Typical sector situations, described as a pattern with no client identified. Each one shows what weighs on SAP and what changes when the design arrives ready and proven. The tax thesis stays with the client, never with the consultancy.

19

sector situations where the process becomes a project, from network fixed assets to tax reform, including credit, withholding, contributions and close.

01

Optical fiber in fixed assets

What weighs: Each network segment has its own date, cost and useful life, and statutory and tax depreciation do not move together.

What DFSpro changes: Parallel depreciation areas, reconciled by network class with the ledger.

Thousands of kilometers of cable, ducts and splices built from works and purchases over years. Relevant components are depreciated separately, the useful life is reviewed every year and the tax charge follows the rate on cost.

Basis: CPC 27, items 43, 44 and 51; Law 4.506/1964, art. 57; RIR, arts. 319 and 320.

Proof delivered: A report that closes cost and accumulated depreciation, statutory and tax, by class, and a scenario matrix that was run.

02

CIAP for a whole network

What weighs: Installments of 1/48 per month over thousands of entries, limited by the share of taxed outputs.

What DFSpro changes: A link between the entry invoice, the asset record and the CIAP, with a write-off test before the installments end.

The network comes from purchases in many establishments. The credit for each asset is taken only with support, and the asset record must show the month's installment and the balance.

Basis: LC 87/1996, art. 20, § 5; SINIEF Adjustment 02/09, clause one, § 3, VI.

Proof delivered: A statement by asset, with installments and balance, reconciled with the asset record and the delivered file.

03

Sale of used assets and revaluation

What weighs: To trade network segments, towers or equipment, you need the book value and the tax effect asset by asset.

What DFSpro changes: A record per asset with cost, depreciation, remaining CIAP and IBS and CBS base, simulated before the write-off.

Disposal takes the book value to profit or loss. The revalued model applies only if the law allows it, and the sale of used assets has its own rule in the reform, with the net acquisition value per asset.

Basis: CPC 27, items 31, 67 and 68; CPC 01, items 59 and 60; LC 87, art. 20, § 5; LC 214, art. 406.

Proof delivered: A record of each asset with the expected result of the write-off, checked against what the system posted.

04

Theft and loss of cable

What weighs: A field incident must reach fixed assets and tax with the same date and the same value.

What DFSpro changes: A flow from the incident to the write-off and the credit reversal, proven end to end.

Stolen cable or lost equipment no longer gives a future benefit, which calls for an accounting write-off. The ICMS credit is reversed and, in the reform, the reversal for fixed assets is proportional to useful life.

Basis: CPC 27, item 67; LC 87, art. 21, IV; LC 214, art. 47, §§ 6 and 7.

Proof delivered: A test case from the incident to the reversal, with evidence in the asset, the ledger and the tax file.

05

Expansion work in progress

What weighs: The accumulated cost becomes an asset only when the network goes into operation, and then depreciation and credit begin.

What DFSpro changes: A flow from the work to activation, with a partial activation test by segment.

Material, contractors and internal costs pile up before operation. Interest attributable to a qualifying asset is capitalized, and the activation date sets the first depreciation.

Basis: CPC 20, items 8, 9 and 17; CPC 27, item 8.

Proof delivered: A statement per work with accumulated cost, activation and first depreciation, reconciled with the ledger.

06

Right of use of fiber and capacity

What weighs: Long contracts for the assignment of fiber and capacity need accounting and invoicing tied together.

What DFSpro changes: A review of the contracts against the design of the asset and of billing, with renewal and termination scenarios.

A contract that transfers control of an identified asset is a lease and creates a right of use and a liability. The tax treatment of each revenue and expense is the client's decision.

Basis: CPC 06 (R2), items 9, 22 and 23.

Proof delivered: A matrix of contract, accounting treatment, tax document and entry.

07

Field subcontractors and withholding

What weighs: Hundreds of partner companies issue an invoice for each installation or maintenance order.

What DFSpro changes: Withholding calculated on the invoice, with a supplier and service master and a test by scenario.

The buyer of a service provided with assigned labor withholds eleven percent of the gross value and pays it on behalf of the provider. Choosing the classification of each service is up to the client.

Basis: Law 8.212/1991, art. 31.

Proof delivered: Invoice, withholding and file that close by supplier and period.

08

Fust and Funttel: calculation base

What weighs: The base is revenue with exclusions, and it closes only if cancellations, discounts and taxes are separated.

What DFSpro changes: A base report by period, reconciled with the ledger and invoices.

Fust is 1% of gross operating revenue, and Funttel is 0.5% of gross revenue, each with the exclusions of the law. The form and deadline of payment are outside this reading.

Basis: Law 9.998/2000, art. 6, IV; Law 10.052/2000, art. 4, III.

Proof delivered: A base statement by period, tied to the ledger.

09

Bill, invoice and ledger at scale

What weighs: Millions of invoices a month: the bill, the invoice and the ledger must close by charge type.

What DFSpro changes: A versioned history of the setup and a full reconciliation by period.

The agreement requires recording the information by the 5th day of the following month and keeping four files. For an old period, the file must be reproduced with the rule of the time.

Basis: ICMS Agreement 115/03, clauses two and four.

Proof delivered: Reproduction of an old period with the rule in force at the time, and a bill, invoice and ledger reconciliation.

10

Capital goods credit in the reform

What weighs: The 48-month CIAP now lives beside the immediate credit of the new tax, and each asset must say under which regime it was bought.

What DFSpro changes: Master data by regime and scenario testing, with the regulation followed in the AMS Fiscal.

The complementary law ensures full and immediate credit on the purchase of capital goods, taken separately and with a valid electronic document, and sets its own refund deadlines for fixed assets.

Basis: LC 214/2025, arts. 40, 47 and 108.

Proof delivered: A test load of assets with regime and expected credit, checked against the system result.

11

Migration of assets to S/4HANA

What weighs: The base has millions of records and several depreciation areas, and the balance must arrive reconciled.

What DFSpro changes: A load rehearsal and reconciliation by class and by area, with stabilization after the switch.

Cost and accumulated depreciation by area must be reconciled before and after the load, with no gap that contaminates the first close in the new system.

Basis: Migration method proposed by DFSpro, not yet run at a client.

Proof delivered: A reconciliation report by area, before and after, validated by the client.

12

Batch review of useful life

What weighs: A new technology may force a review of the useful life of whole classes at once.

What DFSpro changes: A simulation in a test environment, with before and after kept for audit.

A change in useful life is a change in accounting estimate, and anyone who adopts a tax rate different from the published one must prove it is adequate. The decision on the new useful life is the client's.

Basis: CPC 27, item 51; RIR, art. 320, § 1.

Proof delivered: A before and after comparison by class, with the trail of who approved.

13

The CIAP coefficient and the assignment of network means

What weighs: The share of the asset credit depends on classifying each revenue as taxed or not, and the assignment of network capacity between carriers causes disputes.

What DFSpro changes: Each revenue classified by service type in the tax master, with the coefficient recalculated and reconciled with the delivered file.

The CIAP coefficient is the ratio of taxed outputs to total outputs, and the asset credit is taken only in that proportion. In a 2025 decision, a state's tax appeals council upheld the penalty against a carrier that treated as taxed, in the coefficient, the revenue from the paid assignment of network means, even with deferral, and that did not remove exempt or untaxed revenue from the numerator. The decision applies to that state and shows where the discussion appears.

Basis: LC 87/1996, art. 20, § 5; Tax Appeals Council of Paraíba, Ruling 532/2025 (state decision, with no effect on other states).

Proof delivered: A statement of the coefficient month by month, with each revenue classified, and a scenario with taxed, deferred and exempt revenue.

14

CIAP outside its own block of the tax file

What weighs: Asset credit taken without the entry in the specific block of the digital bookkeeping may be treated as undue credit.

What DFSpro changes: A record-by-record check that every asset with credit appears in the CIAP block of the SPED Fiscal.

In a 2026 decision, a state's tax appeals council upheld the assessment of a carrier whose purchases of permanent assets had credit taken without being booked in the CIAP block of the digital bookkeeping. The CIAP is part of the digital bookkeeping, and in a network with thousands of assets the manual check does not scale.

Basis: SINIEF Adjustment 02/09, clause one, § 3, VI; Tax Appeals Council of Paraíba, Ruling 204/2026 (state decision).

Proof delivered: A report of assets with credit taken against assets booked in the block, with no gap, and a validated file.

15

Device lent to the customer

What weighs: A device bought by the carrier and lent to the customer stays in its assets and raises a question about the ICMS credit on the purchase.

What DFSpro changes: A lent device treated as an own asset, with the entry invoice, record and credit linked and reconciled.

Carriers buy devices and lend them out. The Supreme Court (STF), in Theme 1052, held that, within the limits of LC 87/1996, it is constitutional to take credit for ICMS charged on the entry of a mobile phone later lent by a mobile telephony provider. In SAP, the device must be in fixed assets, with the entry invoice linked to the record, and the control of quantity held by customers is large. The thesis covers mobile telephony, and applying it to a specific case is the client's decision.

Basis: STF, RE 1141756, Theme 1052 of general repercussion, judged in a virtual session in September 2020; LC 87/1996.

Proof delivered: A register of lent devices with invoice, asset record and credit calculated, reconciled with the ledger and the CIAP block.

16

Inspection fees per station

What weighs: Installation and operating fees are due per station, and the network grows every month.

What DFSpro changes: A station register tied to the asset record, to know which fee each station creates and when.

The installation fee is due when the license certificate for the operation of the stations is issued, and the operating fee is due every year for the inspection of the stations' operation. The law treats low-power base radio stations separately: below a certain power limit there is no charge, and in an intermediate range the installation fee is a fraction of the general rule. Each station must be classified by type and power, and the amount follows the table in the law.

Basis: Law 5.070/1966, art. 6, §§ 1 and 2, and §§ 4 to 6 of the same article for low-power stations (wording of Law 9.472/1997 and Law 13.097/2015).

Proof delivered: A report of stations by type and power, with the fee created and reconciled with the asset register and the paid slip.

17

Reversible assets and the sale of network assets

What weighs: For a carrier with a concession history, selling or encumbering a network segment requires knowing how much of the asset is reversible and how much is for private use.

What DFSpro changes: Each asset classified by use, with the share of use loaded in the master and tracked at write-off.

The law defines that, in calculating the economic value of adapting a concession to an authorization, reversible assets are the essential assets actually used in providing the conceded service, and that assets also used in other services under a private regime are valued in proportion to their use for the conceded service. In the sale of towers, ducts or fiber, each asset must carry this classification.

Basis: Law 9.472/1997, art. 144-C, added by Law 13.879/2019.

Proof delivered: A report per asset with use classification, share applied and asset record, before and after the write-off.

18

Refund of IBS and CBS on the bill

What weighs: In the supply of telecommunications, the refund to the benefited consumer is given at the time of billing, which brings the rule into billing.

What DFSpro changes: Billing tested with a benefited and a non-benefited consumer, and the tax document reconciled with the ledger.

LC 214/2025 orders refunds to be given at the time of billing in telecommunications supply and sets refund percentages, including one hundred percent of CBS and twenty percent of IBS in telecommunications supply operations. The exact timing and procedures depend on regulation, still to be followed.

Basis: LC 214/2025, art. 116, § 1, and art. 118, I.

Proof delivered: Bill scenarios with and without a refund, with the calculated value and the matching tax document.

19

Enablement and access provision outside ICMS

What weighs: Not every item on a telecom bill is a communication service taxed by ICMS.

What DFSpro changes: A service catalog with tax treatment per item, so the invoice and the assessment separate what is taxable.

The Superior Court of Justice (STJ) has one precedent excluding ICMS on the enablement of a mobile phone and another excluding ICMS on the service of internet access providers. On a bill with many items, the master must say which item goes to which treatment. How each state treats the item, and which thesis to follow, is up to the client.

Basis: STJ Precedents 334 and 350.

Proof delivered: A matrix of bill item by tax treatment, run with test invoices and checked against the assessment.

Do you recognize any of them in your operation? The Tax Diagnostic reviews what is set up and points out what needs proof.

SAP modules and GUEPARDO Tax

From diagnostic to support, and the limit of our role

Where DFSpro enters the carrier's system.

Diagnostic

A review of what is set up by product, charge type, state and document, compared with the rule. See the SAP tax diagnostic.

Project

Setup and testing of the tax rule, the NFCom, the Agreement 115/03 files and the EFD, and preparation for IBS and CBS.

AMS Fiscal

Monthly follow-up of the agreement and SINIEF adjustment changes that hit the sector. See AMS Fiscal governance.

GUEPARDO Tax

GUEPARDO Tax belongs to the NTT DATA portfolio. DFSpro implements it and sells the license as an Authorized Channel. How much it covers in your case depends on the version and the design of the system.

Related reading

Limit of our role

DFSpro adjusts SAP and shows, with data from the client's system, that it follows the rule the company chose. The tax thesis, the opinion and the reply to the tax authority stay with the client. Our method is in methodology.

Official sources

Official texts that support this sector

Checked on 23/10/2026 at Confaz and Planalto.

Related pages: SPED Fiscal in SAP and ICMS law and agreements.

Frequently asked questions

Frequently asked questions about telecommunications in SAP

01Does DFSpro give an opinion on the taxation of telecommunications services?+

No. DFSpro works at the point where the rule meets the tax document and the bookkeeping in SAP. The tax thesis and the opinion stay with the client and its legal team. DFSpro's part is to turn the thesis into setup and to show the result.

02Is the NFCom already mandatory for my carrier?+

SINIEF Adjustment 07/22 sets November 1, 2025 in § 3 of clause 1 and allows postponement by special regime in §§ 5 to 7. Paragraph 7, as worded by Adjustment 39/26, sets a deadline up to January 1, 2027, for ICMS only. What applies to your CNPJ depends on the regime granted by the state, and this is confirmed in the diagnostic.

03What does the NFCom replace?+

Models 21 (NFSC) and 22 (NFST). It must contain all charges to the customer, and until use becomes mandatory the old models may be issued in parallel, as long as the taxpayer is registered.

04Can I correct an NFCom that is already authorized?+

Not by correction letter. Once authorized, the invoice cannot be changed (clause 9, § 1). Cancellation is allowed up to 120 hours after the last day of the month of authorization (clause 15).

05What happens if the issuing system goes down?+

The adjustment provides for contingency when a technical problem prevents sending or receiving the reply. The file is transmitted by the next business day, and the DANFE-COM carries the contingency notice. A number already sent as normal is not reused.

06Does ICMS Agreement 115/03 still apply, with the NFCom?+

The agreement is still published at Confaz, with changes up to Agreement 157/23, and covers single-copy documents, including models 21 and 22. How it lives beside the NFCom in each state depends on state law, and DFSpro maps this by state in the diagnostic.

07Do activation and enablement fees go into the ICMS base?+

ICMS Agreement 69/98, clause 1, requires including in the base the amounts charged for access, joining, activation, enablement, availability, subscription and usage. Paraná, Rio Grande do Norte and Santa Catarina are outside the rule. Defining what goes into the base is the client's choice.

08Does my cloud or app product pay ICMS or ISS?+

The LC 116 list includes data hosting (1.03) and software licensing (1.05). Whether your product is communication or a data service is a classification for the client with its legal team. DFSpro sets up the master and the tax rule according to what is decided.

09How do IBS and CBS work on a telecom bill?+

LC 214 sets the taxable event, in continuing operations, at the earlier of the due date of the installment and payment (art. 9, § 3), and the place of operation at the terminal for services over cables, wires and fibers (art. 11, IX). Effective rates and the full regulation are followed in the AMS Fiscal.

10Do telecommunications pay Selective Tax?+

No. Art. 413, II, of LC 214 says the Selective Tax does not apply to telecommunications operations.

11What proof do you deliver for the state audit?+

The reconciliation, by period, between billing, the NFCom, the Agreement 115/03 files and the EFD. Each gap comes with the source document and the date, so that the client decides the adjustment.

12Does a carrier with a special regime per state change anything in SAP?+

Yes. Agreement 126/98 allows one registered establishment per state, centralized bookkeeping and payment, and an auxiliary ledger per state, with billing available by state when the state asks. SAP must separate accounts and data by state without losing the consolidated view.

13We already have GUEPARDO Tax. Does it cover the sector?+

NTT DATA owns GUEPARDO Tax, and DFSpro works on implementation as an Authorized Channel. How much it covers of your billing depends on the version and the design of your system, and DFSpro checks this before any proposal.

14Where do we start?+

With one closed month: billing, invoices, the files delivered and the EFD. DFSpro measures the gap between them and returns a map of what needs proof, with no price or deadline promised at this stage.

Next steps

Bring a bill, the invoice and the file for last month, and we will see what needs proof

Tell us which services, states and invoice models the operation has. The scope comes out of that conversation, with no price or deadline promise.

To go deeper first: Tax Reform CBS and IBS and electronic tax documents.